Applications > CRM

Councils tender for cloud based CRM

Gill Hitchcock Published 08 December 2011

Councils tender for cloud based CRM

Staffordshire Connects Partnership seeks suppliers to replace Oracle CRM with software as a service solution

A group of 10 Staffordshire councils has invited companies to bid for a contract worth up to £19.5m to replace its existing Oracle LG45 cusotmer relationship management (CRM) system with cloud based services.


According to a notice in the Official Journal of the European Union, the Staffordshire Connects Partnership believes that software as a service CRM solutions may "potentially have matured and become secure enough to contend with installed type solutions".


Among the key requirement for the new system are that it will allow service agents to record interactions with the public and provide them with a dashboard to view related information about service users.


There should be an element of self-service for the public, so people can request information or services and update or enquire about previously submitted requests via forms available on the website and accessible from mobile devices.


The notice says the contract will be available to the partnership, plus other organisations in the West Midlands and counties adjacent to Staffordshire through any future partnering arrangements.


The value of the seven year the deal is estimated at between £6m and £19.5m.


The Staffordshire Connects Partnership was set up in 2002 to implement a joint CRM system. In 2005 it claimed that its Oracle system had saved a total of £3.4m.


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