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1-10 of 10 results
Councils urged to focus their efforts on collaboration and sharing
By David Bicknell
Former Surrey and Croydon ICT Lead Nick Roberts says individual organisations have neither all the information they need to successfully complete end to end citizen tasks, nor the resources to succeed alone
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Citizen CRM: Power To The People
Omni-channel and unified digital marketing are familiar to the commercial sector. Interestingly, these techniques are also starting to become of genuine interest to the public sector. One great example is Elmbridge Borough Council, says its Head of Customer Service, Dawn Crewe
Applications > CRM > Features
Great expectations
By Charlotte Jee
Looking ahead to what 2013 may bring, CIO David Wilde reflects on the latest developments in Essex including PSN, cloud, virtual working, mutuals and digital engagement
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London borough's journey to new ways of delivering ICT
By Gill Hitchcock
Croydon's director of service transformation Aiden McManus tells Gill Hitchcock how the authority plans to build greater flexibility into its new ICT services
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The only way is IT for Essex's £300m savings programme
By Tracey Caldwell
The only way is IT for Essex's £300m savings programme
Applications > CRM > Features
Writing a dedicated social media strategy? You're already doing it wrong
By Tracey Caldwell
Writing a dedicated social media strategy? You're already doing it wrong
Applications > CRM > Features
1-10 of 10 results







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