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Cardiff makes strategic move into the Cloud
By David Bicknell
SAP Cloud digital transformation project intended to help council manage budget pressures, improve business processes and improve customer services
Applications > CRM > News
Supreme Court targets cloud document management expansion
By Neil Merrett
Switch to Microsoft cloud-based CRM designed to support increased mobile working and integration of correspondence tracking
Applications > CRM > News
Warwickshire authorities pick cloud-based CRM replacement
By Neil Merrett
Partnership of six councils replaces 10-year-old customer relationship management system with cloud alternative
Applications > CRM > News
HMRC updates its digital thinking
By David Bicknell
New digital strategy document describes a 'more digital' HMRC and explains how it plans to increase its capability and build a platform with a common infrastructure to link existing and new systems
Applications > CRM > News
Herefordshire overhauls major project planning
By Neil Merrett
Action plan underway to address concerns flagged by Grant Thornton audit of council's CRM implementation
Applications > CRM > News
London NHS Trust awards £3.1m IT contract
By Charlotte Jee
Five-year contract will see NHS Shared Business Services provide finance and accounting services
Applications > CRM > News
Whitehall to rein in enterprise application support costs
By David Bicknell
Framework lots will cover support for range of application vendors including Oracle, SAP, JD Edwards, Siebel and IBM
Applications > CRM > News
Verint to acquire customer service specialist Kana
By David Bicknell
Deal aims to create single solution to transform customer engagement
Applications > CRM > News
Brent Council saves £5m a year via flexible working
By Charlotte Jee
Local authority now has the capacity for 100% of the staff to work remotely from one building instead of 14
Applications > CRM > News
NHS Professionals says 'StaffBank' procurement back on track
By Gill Hitchcock
Health service recruiter identifies two new suppliers after 'business failures' derail ERP procurement
Applications > CRM > News
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