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Councils to benefit from Scotland Excel’s customer service framework
By David Bicknell
Civica is one of four companies named to £15m framework offering beneficial rates for councils eyeing channel shift and end-to-end digital transformation
Applications > CRM > News
Windsor & Maidenhead banks on Jadu to replace CRM and eForms
By David Bicknell
Royal Borough adopts cloud platform for digital customer service; it hopes replacing legacy platforms will drive initial savings of £80,000
Applications > CRM > News
Norfolk hunts for new head of ICT and IM
By David Bicknell
Role carrying potential £100,000+ salary will oversee £26m transformation programme as well as several major system replacement projects
Applications > CRM > News
NHS computer review launched amidst £4.2bn paperless push
By Neil Merrett
Professor Bob Wachter will report to government in June on findings as Jeremy Hunt today reaffirms investment aims looking at health apps and online service development
Applications > CRM > News
Hampshire launches £75m cloud customer platform tender
By Neil Merrett
Authority hopes its largest ever cloud solutions tender, which will incorporate CRM and eCommerce functions, will become exemplar for other councils
Applications > CRM > News
Citizen CRM: Power To The People
Omni-channel and unified digital marketing are familiar to the commercial sector. Interestingly, these techniques are also starting to become of genuine interest to the public sector. One great example is Elmbridge Borough Council, says its Head of Customer Service, Dawn Crewe
Applications > CRM > Features
Cardiff makes strategic move into the Cloud
By David Bicknell
SAP Cloud digital transformation project intended to help council manage budget pressures, improve business processes and improve customer services
Applications > CRM > News
Supreme Court targets cloud document management expansion
By Neil Merrett
Switch to Microsoft cloud-based CRM designed to support increased mobile working and integration of correspondence tracking
Applications > CRM > News
Warwickshire authorities pick cloud-based CRM replacement
By Neil Merrett
Partnership of six councils replaces 10-year-old customer relationship management system with cloud alternative
Applications > CRM > News
HMRC updates its digital thinking
By David Bicknell
New digital strategy document describes a 'more digital' HMRC and explains how it plans to increase its capability and build a platform with a common infrastructure to link existing and new systems
Applications > CRM > News
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