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Hampshire launches £75m cloud customer platform tender
By Neil Merrett
Authority hopes its largest ever cloud solutions tender, which will incorporate CRM and eCommerce functions, will become exemplar for other councils
Applications > CRM > News
Citizen CRM: Power To The People
Omni-channel and unified digital marketing are familiar to the commercial sector. Interestingly, these techniques are also starting to become of genuine interest to the public sector. One great example is Elmbridge Borough Council, says its Head of Customer Service, Dawn Crewe
Applications > CRM > Features
Cardiff makes strategic move into the Cloud
By David Bicknell
SAP Cloud digital transformation project intended to help council manage budget pressures, improve business processes and improve customer services
Applications > CRM > News
Supreme Court targets cloud document management expansion
By Neil Merrett
Switch to Microsoft cloud-based CRM designed to support increased mobile working and integration of correspondence tracking
Applications > CRM > News
Warwickshire authorities pick cloud-based CRM replacement
By Neil Merrett
Partnership of six councils replaces 10-year-old customer relationship management system with cloud alternative
Applications > CRM > News
HMRC updates its digital thinking
By David Bicknell
New digital strategy document describes a 'more digital' HMRC and explains how it plans to increase its capability and build a platform with a common infrastructure to link existing and new systems
Applications > CRM > News
Herefordshire overhauls major project planning
By Neil Merrett
Action plan underway to address concerns flagged by Grant Thornton audit of council's CRM implementation
Applications > CRM > News
London NHS Trust awards £3.1m IT contract
By Charlotte Jee
Five-year contract will see NHS Shared Business Services provide finance and accounting services
Applications > CRM > News
Whitehall to rein in enterprise application support costs
By David Bicknell
Framework lots will cover support for range of application vendors including Oracle, SAP, JD Edwards, Siebel and IBM
Applications > CRM > News
Verint to acquire customer service specialist Kana
By David Bicknell
Deal aims to create single solution to transform customer engagement
Applications > CRM > News
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