Applications > CRM
CRM

Latest Applications News

More
Socitm plays up Aylesbury standardised digital overhaul approach
By Neil Merrett
Case study argues that £4m in savings was realised by authority over a five year period by taking more simplified, customer-focused approach to service implementation
Applications > CRM > News
Councils urged to focus their efforts on collaboration and sharing
By David Bicknell
Former Surrey and Croydon ICT Lead Nick Roberts says individual organisations have neither all the information they need to successfully complete end to end citizen tasks, nor the resources to succeed alone
Applications > CRM > Features
MoD gets top billing as Microsoft Cloud makes UK debut
By David Bicknell
Department will use Office 365 and Azure and will be a key exemplar for public sector adoption of cloud services for digital and service transformation
Applications > CRM > News
Councils to benefit from Scotland Excel’s customer service framework
By David Bicknell
Civica is one of four companies named to £15m framework offering beneficial rates for councils eyeing channel shift and end-to-end digital transformation
Applications > CRM > News
Windsor & Maidenhead banks on Jadu to replace CRM and eForms
By David Bicknell
Royal Borough adopts cloud platform for digital customer service; it hopes replacing legacy platforms will drive initial savings of £80,000
Applications > CRM > News
Norfolk hunts for new head of ICT and IM
By David Bicknell
Role carrying potential £100,000+ salary will oversee £26m transformation programme as well as several major system replacement projects
Applications > CRM > News
NHS computer review launched amidst £4.2bn paperless push
By Neil Merrett
Professor Bob Wachter will report to government in June on findings as Jeremy Hunt today reaffirms investment aims looking at health apps and online service development
Applications > CRM > News
Hampshire launches £75m cloud customer platform tender
By Neil Merrett
Authority hopes its largest ever cloud solutions tender, which will incorporate CRM and eCommerce functions, will become exemplar for other councils
Applications > CRM > News
Citizen CRM: Power To The People
Omni-channel and unified digital marketing are familiar to the commercial sector. Interestingly, these techniques are also starting to become of genuine interest to the public sector. One great example is Elmbridge Borough Council, says its Head of Customer Service, Dawn Crewe
Applications > CRM > Features
Cardiff makes strategic move into the Cloud
By David Bicknell
SAP Cloud digital transformation project intended to help council manage budget pressures, improve business processes and improve customer services
Applications > CRM > News
View all CRM news or find news targeted to your interests







We have updated our privacy policy. In the latest update it explains what cookies are and how we use them on our site. To learn more about cookies and their benefits, please view our privacy policy. Please be aware that parts of this site will not function correctly if you disable cookies. By continuing to use this site, you consent to our use of cookies in accordance with our privacy policy unless you have disabled them.