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Verint to acquire customer service specialist Kana
By David Bicknell
Deal aims to create single solution to transform customer engagement
Applications > CRM > News
Brent Council saves £5m a year via flexible working
By Charlotte Jee
Local authority now has the capacity for 100% of the staff to work remotely from one building instead of 14
Applications > CRM > News
NHS Professionals says 'StaffBank' procurement back on track
By Gill Hitchcock
Health service recruiter identifies two new suppliers after 'business failures' derail ERP procurement
Applications > CRM > News
University of Aberdeen to implement campus platform
By Charlotte Jee
Purchase part of university's transformational 'OneSource' programme
Applications > CRM > News
Great expectations
By Charlotte Jee
Looking ahead to what 2013 may bring, CIO David Wilde reflects on the latest developments in Essex including PSN, cloud, virtual working, mutuals and digital engagement
Applications > CRM > Features
Government application tender put on hold
By Charlotte Jee
Potential suppliers frustrated by decision to pause ADDSS process due to technical issues
Applications > CRM > News
London borough's journey to new ways of delivering ICT
By Gill Hitchcock
Croydon's director of service transformation Aiden McManus tells Gill Hitchcock how the authority plans to build greater flexibility into its new ICT services
Applications > CRM > Features
The only way is IT for Essex's £300m savings programme
By Tracey Caldwell
The only way is IT for Essex's £300m savings programme
Applications > CRM > Features
Amazon and Salesforce 'expected to join G-Cloud 2.0'
By The Register
Amazon and Salesforce 'expected to join G-Cloud 2.0'
Applications > CRM > News
HMRC slashes IT spending by 50% in two years
By Sade Laja
HMRC slashes IT spending by 50% in two years
Applications > CRM > News
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